comitFS provides a wide range of global maintenance, support, transition and monitoring services, dramatically reducing the cost and time required to support clients’ voice, IM and video capabilities

This enables firms to maximise existing infrastructure and maintain the status quo, while gaining useful insight into how tighter integration and new innovations can enhance their communication technology.

From maintaining customers’ communication technology, to supporting end-of-life third-party solutions, comitFS offers a global support model that is tailored to meet firms’ changing business needs within specific budget and time limitations.

Support Services


comitFS provides the full range of support across adoption of the CAS suite, development of technology labs and maintenance of legacy solutions

Remote Support

comitFS delivers monitoring and support services across the entire CAS suite, utilising industry-standard solutions to provide a flexible and fully-compliant offering.

The support team leverages in-depth knowledge and a proven track record of intergration with NAGIOS, NETIQ and Sensu.

All comitFS solutions enable proactive and real-time monitoring of:

  • SNMP
  • Logs
  • IPMI
  • Sensu agents
  • NETIQ agents

Innovation Support

comitFS engineers have extensive experience of establishing a range of network environments managed across virtual infrastructure, enabling rapid testing of different technologies under changing conditions. This includes the setting up and configuration of:

  • Telephony: Cisco CM, Avaya, Asterisk, Lync, BT ITS, Etrali Etradeal
  • Networking: Microsoft networks with AD, Exchange, Lync; DNS management; Firewall and switch management
  • Physical: Cabling, racking, building

Legacy Support

Wide-ranging expertise across PBX, applications and Computer Telephony Integration (CTI) services enables comitFS to deliver unparalleled management and technology support as banks migrate, including:

  • Migration of CTI applications and support of legacy solutions, such as BT Myriad
  • Interoperability of telephony services, leveraging in-depth knowledge of SIP and traditional Voice circuits - ISDN, CAS, QSIG
  • Active search and identification of compliance voice recordings, then seamless transition and integration with new solutions to significantly reduce regulatory risk

Clients Support

comitFS provides middleware technology that links to BT, IPC and PBX voice systems including Cisco and leading Unified Communications technologies like Skype for Business.

With decades of experience across trading room communications, and leveraging an unrivalled ability to integrate new and old technology in a unified manner, training and support can be provided to clients on all our service offering.

comitFS tends to up-skill itself with a Clients ticketing system and becomes familiar with capturing and ticketing all faults when notified, documenting the time and nature of the fault.

comitFS also provide the following value added services:

  • Health Check Reports
  • Service management
  • Security Hotfixes on servers (Linux and Windows)
  • System utilisation reporting
  • Preventative maintenance

Case Studies


White Labeled Support

comitFS provided white labeled support to a customer’s telephony across the front, middle and back offices. Click below to read the full report.

Download

Third-party Maintenance

comitFS supported and managed a third-party solution across a customer’s systems. Click below to read the full report.

Download

This is a unique website which will require a more modern browser to work!

Please upgrade today!